[Palisade_2020]

I suspect it's a little late for that advice on this forum, eh?

I am in the same boat...what advice would you give? I keep going back to the dealer for the oil monitoring and documentation. They keep saying 1000 miles per quart is within specifications...what next? No leaks, so it is burning the oil (but no white/black smoke). At some point, the emissions will fail..

 

[Rpowell82]

Our 2020 Pali Limited started gulping oil around 47'000 miles. Two months and 2k after the regular oil change it stalled in corners, checked the oil level and found NONE Dealership gave me the usual feedback (1 qt per 1000 miles), did an inspection and found the timing valve cover leaking. After the repair, the oil consumption was at 1qt per 1k for about 4 month, now it dropped to about 1qt per 500 miles. Guess will have to go through the hoops to get a new engine. To me this is a quality control issue - the old adage still rings sometime true in the 21st century - never buy a car from the first year of production. You will be the guinea pig Other than that, best car I ever had.

I bought a 2020 palisade with 76k on it. One week in the valve cover gasket blew and it was replaced. Since then I've been burning 2 quarts of oil per 1 thousand miles. I haven't been able to find help anywhere. I even contacted hyuandai but because I'm not the original owner I don't get that factory warranty. I did however purchase an extended warranty and haven't gotten far with that either. They said that they wouldn't find anything out of the normal and then I'd be stuck paying for the tear down and rebuild. If you or anyone knows someone I can contact about this I would be very grateful. Thanks

 

[ffemt210]

I have recently noticed the same type of excessive oil consumption on the wife's 2020 Palisade SEL. It has not had the rough running and stalling issues as of yet, but after reading about everyone's experiences, I have a feeling that will be coming soon. It now has 76K miles on it, and will be going for a scheduled oil change at my Hyundai dealership on the 19th. I'm going to mention it to the service advisor during that time. Before noticing on a couple recent occassions it was very low on oil, I did nothing but brag on this SUV. We also love ours, but I will definitely dump it if necessary. This was our first Hyundai purchase, and the 10yr/100,000 mile powertrain warranty was a huge reason for the purchase. I wonder if the same engine in the Kia Telluride is also experiencing these issues.

 

[MattPa]

Same issue as many of the comments above.

Bought a 2020 Palisade in December 2019. At 59K miles I had my first issue with car sputtering and eventually stalling. Checked the oil and it was nearly empty. NO OIL LIGHT EVER CAME ON. Brought it in to Hyundai Napelton Dealership in Glenview IL. Was told they found no issues and did an oil change.

Same thing happened roughly 5-6K miles later, again no oil light. Car started sputtering, checked the oil and it was empty. Filled it up again with a quart of oil to get it to the dealership. They said they can not find an issue and replaced the gasket thinking that may be the issue. I park my car in the same spot every day and never an oil leak so it was burning oil somehow.

At 70K miles it happened again and they took apart my engine saying they need to put a camera through to find the issue and it would cost me $1200 to take it apart but once they found the issue they were sure ("Off the record") they would find something that was covered by 100K mile warranty. Got the call back today that there is excessive carbon buildup which is causing the excessive oil burn. Was told it was due to the gas I use. I was never told we needed to use premium (Just looked it up and the Palisade recommendation is it should run fine using 87) and the service provider again reiterated that the cause was using low grade gas. I also asked him why once again no engine oil light came on and he said that doesn't come on until the car is completely out of oil. Which is insane. "So the engine light comes on after I have done damage to my engine by running it with absolutely no oil??" To which he responded yes. I told him if that is the case then he is either wrong, or it is extremely faulty production.

Long story short. They are telling me I owe $1800 since they had to take it apart to find the issue and the issue of "excessive carbon buildup" is not under warranty cause it is due to using low grade gas. I told him I have driven cars over 150K miles in the same conditions and never had this issue before AND was never once told the Palisade requires Premium.

Thought it was a great car. Not anymore.

PS....I will be fighting this charge. Too many things aren't adding up.

 

[Trkdrvremt]

You don't need to use premium gas..Just top tier...

 

[Ralph6410]

Where does this notion there is a "low" oil alarm come from? I understand there are now some top end vehicles that have such a feature but for the run of the mill vehicles.. it ain't there. And, it's hard to be sympathetic to an owner that, once bitten continues to ignore the fact his/her vehicle is consuming oil and just maybe.. check the oil level once in a while.

 

[Mr. P]

Nobody should be driving 5,000-6,000 miles before realizing they are low or have no oil. At the very minimum you should be checking your oil at least once a month.

 

[Larry48]

I always check the oil on both my cars once a month. Both are fairly new with less than 24K and neither use any oil. However if they would start using oil I would catch it before running the car out of oil. Once a car starts using oil even more frequent checking would be a good idea. Once a month for many people will equate to about 1000 miles.

 

[stevekelly8228]

I have 2021 Palisade. Had oil changed and shop let me know I have oil leaks. Planning on taking it to Hyundai. Anyone else having this issu

 

[Rpowell82]

All:

First time poster, but I think it’s important we have a thread on an issue that seems to be percolating with the Palisade. As the title suggests, I have an excessive oil consumption issue.

The problem started approximately 9,000 miles with a check engine light and some misfiring. Took to dealer and they advised me to change oil. Fine, that’s what we did. They also said come back at 14,000 for another change. So, that’s what I did.

At 14,000, I got another oil change and was told it was a little low. But, didn’t seem to be enough to warrant concern and not enough to notate on the file. Fast forward about 3,500 miles.

At 17,500, check engine light, misfires, and stalling out at every stop sign and traffic light. This is a family car with small children/infants that my wife is taking around town. Stalling out at every stop with family in tow is clearly a major problem in our household.

Take it in to dealer. Turns out, it’s 4.5 quarts low after 3,500 miles. Well, that certainly doesn’t seem to be within the band of any reasonable oil burn rate I have ever heard of for anything with a combustion engine on this planet. Nevertheless, the dealer swears theirs hands are tied and they have to start the oil consumption test.

I’m told to bring it back every 1,000 miles for the next 3,000 miles. They will check the level and send the results off to the bean counters at Hyundai corporate so that somebody that doesn’t have their family on the road in a stalling vehicle can determine whether this safety hazard actually has a problem or not.

So, today was the first 1,000 mile. Took it in and it is 3.5 quarts low after only 1,000 miles.

Are they fixing it? No. I’ve still got to go through this corporate protocol. I did call the 1-800 number and open a case file. But, that hasn’t fixed my car yet.

Curious what other similar problems folks have had. This has become an unusable $50K piece of metal at the moment.

I bought my 2020 palisade used. It had 76k on it so I'm assuming it was used for a lot of highway. I needed to get something, as my car was on its last wheel. First week I had it, the dealership had to change the valve cover gasket. Leaked a bunch of oil. Ok, problem solved. But, ever since then, it has been burning 2 quarts of oil for every thousand miles. Hyundai said because I'm not the original owner that nothing can be done. They refused any claims. My extended warranty company wants me to approve a tear down of the engine to find the problem. If they don't find any problems and that's just how this piece of shit is, then I'm responsible for the tear down and rebuild. Feel like I'm screwed either way. At this point I'm just adding oil as needed and not worrying about an oil change because honestly, what's the point. These vehicles are all junk!!! Sorry you're going through all that. Good luck.

 

[srobak]

Brought it in to Hyundai Napelton Dealership in Glenview IL. Was told they found no issues and did an oil change.

Avoid that dealer like the plague. They weren't under Napleton when I bought my Azera there over a decade ago and had it serviced by them - and it was a nightmare just the same. I quickly changed to Rosen in Algonquin from whom I later purchased my Genesis from. They've been really good overall, as has Gerald Hyundai in North Aurora. Both are worth the drive from the Glenview area if they do good work, IMHO.

That being said - since it is now a Napleton dealer - I would still avoid it after the horrific experiences (2) I had at Napleton Genesis in Aurora. If they run all their stores and shops like that one - you want absolutely nothing to do with it.

They said they can not find an issue and replaced the gasket thinking that may be the issue. I park my car in the same spot every day and never an oil leak so it was burning oil somehow.

Yeah that was a waste of time on their part - and any remotely competent mechanic would know it. No oil on the outside or soaked gaskets = no oil leak there. They were just trying to distract you.

At 70K miles it happened again and they took apart my engine saying they need to put a camera through to find the issue and it would cost me $1200 to take it apart but once they found the issue they were sure ("Off the record") they would find something that was covered by 100K mile warranty.

That's garbage. They pull the spark plugs out in order to get a borescope camera inside. It's a 20 minute job and all they do is pull the plastic cover off and remove the plugs. Shove the scope down each cylinder, cycle the engine, look in each again... they will do this maybe 3 or 4 times to get a good look at them all (maybe).

Got the call back today that there is excessive carbon buildup which is causing the excessive oil burn.

Also garbage. Excessive oil burn causes excessive carbon buildup. Other way around.

I also asked him why once again no engine oil light came on and he said that doesn't come on until the car is completely out of oil. Which is insane. "So the engine light comes on after I have done damage to my engine by running it with absolutely no oil??" To which he responded yes. I told him if that is the case then he is either wrong, or it is extremely faulty production.

I would ask the service manager, general manager, most senior mechanic and the service writer come together in a meeting and dare the writer to repeat what he said in front of them all. He will either refuse or he will end up fired..... then again - with Napleton I guess anything is possible.

Long story short. They are telling me I owe $1800 since they had to take it apart to find the issue and the issue of "excessive carbon buildup" is not under warranty cause it is due to using low grade gas.s

Tell them you are consulting an attorney who specializes in warranty claims. AFAIC they owe you $1800 for intentionally lying to you and wasting your time.

 

[Smims94]

No vehicle manufacturer is perfect.....however my experience through ownership of two Palisade has been thoroughly enjoyable. 😀🙏

 

[Mr. P]

These vehicles are all junk!!! Sorry you're going through all that. Good luck.

Far from it, you just happen to get a bad one and it was probably the reason the first owner got rid of it. I can understand your frustration but saying they are ALL junk is so off base as most owners are very happy with them.

 

[Trkdrvremt]

Nobody should be driving 5,000-6,000 miles before realizing they are low or have no oil. At the very minimum you should be checking your oil at least once a month.

But..but... it's a new vehicle...

 

[Larry48]

Regardless of age checking oil once a month is a good idea. I'd even venture to say it's even more important for new and middle age vehicles. Once say you have a car for 120K plus miles and you have been checking the oil regularly and the pattern is no oil usage between oil changes it's probably safer not checking the oil as frequently given the cars history.

 

[nomad76036]

Regardless of age checking oil once a month is a good idea. I'd even venture to say it's even more important for new and middle age vehicles. Once say you have a car for 120K plus miles and you have been checking the oil regularly and the pattern is no oil usage between oil changes it's probably safer not checking the oil as frequently given the cars history.

BS, I have owned over twenty new vehicles in my life and had to check oil on a 1958, Chevy Impala. If it is required to check the Engine OIL at least once a MONTH and the Engine light is working and doesn't come on then you have a Very possible lemon.

 

[Larry48]

Popping the hood once a month is not some undue hardship. Checking the oil takes less than a minute. While I'm under there I have a look at the washer fluid level, coolant level and the battery terminals.

 

[PallyGoBoom]

Check the oil when you get gas.

 

[aspehals]

I have a 2020 Palisade with about 59k miles and noticed excessive oil consumption lately...did some google searches and ended up at this thread. I've never noticed issues with oil usage until now, and I've done oil changes as recommended.

I was experiencing what felt like the engine attempting to perform an auto-stop when coming to a stop. However, it wouldn't shut off. It ran very rough for a few seconds then went back to normal. I chalked it up to an auto start/stop issue and figured I'd schedule a service appointment to get it looked at. Then a few trips later I came to a hard stop on a downhill coming to a stop light...I noticed the red oil light flash for what felt like a nanosecond, proceeded by rough engine running until the car came to a rest and went back to "normal". As soon as I got home I took our other car out to buy some oil (figured 3qts would be plenty).

I'm convinced that what I was experiencing (which I thought was auto start/stop related) was due to the longitudinal forces on the oil in the engine pushing it forward as the car slows down, which leads me to believe the oil pickup must be near the rear of the engine. With such low oil, and coming to a hard stop, the engine must have lost oil pressure for a brief period causing the light to flicker. Then the oil sloshed back as I stopped and could be picked up and pumped normally again.

Initially I was convinced I had a leak somewhere since I've never had issues with oil consumption before. 3qts wasn't enough - it took more than 4qts of oil the get it back to full. I immediately made an appointment with my mechanic to get oil changed and have him find the leak. Then I started digging for information about this issue. My mechanic was confident there were no leaks so he recommended topping it off and taking it to the dealer for a consumption test.

My dealer doesn't have any appointments available for the next 2 months! Other dealers near me are under construction not taking customers or too far to be convenient.

So for the past roughly 400 miles since what I described above - my Palisade has used a little over 1qt of oil. That's equivalent to 2.5qts+ per 1000 miles!! At this rate filling the oil with a quart every gas fill up MIGHT be enough. That's ridiculous for a modern vehicle. From what I'm seeing this engine has failed.

Luckily it'll be paid off next month. We'll see what (if anything) Hyundai will do about this. If nothing - I'll have to get rid of it. If they end up swapping in a new engine....I'd be inclined to keep it until my 10yr/100k bumper to bumper warranty expires granted I don't run into any further issues. I'll post updates over the next few weeks/months as I go about getting this taken care of.

 

[Trev]

Same issue as many of the comments above.

Bought a 2020 Palisade in December 2019. At 59K miles I had my first issue with car sputtering and eventually stalling. Checked the oil and it was nearly empty. NO OIL LIGHT EVER CAME ON. Brought it in to Hyundai Napelton Dealership in Glenview IL. Was told they found no issues and did an oil change.

Same thing happened roughly 5-6K miles later, again no oil light. Car started sputtering, checked the oil and it was empty. Filled it up again with a quart of oil to get it to the dealership. They said they can not find an issue and replaced the gasket thinking that may be the issue. I park my car in the same spot every day and never an oil leak so it was burning oil somehow.

At 70K miles it happened again and they took apart my engine saying they need to put a camera through to find the issue and it would cost me $1200 to take it apart but once they found the issue they were sure ("Off the record") they would find something that was covered by 100K mile warranty. Got the call back today that there is excessive carbon buildup which is causing the excessive oil burn. Was told it was due to the gas I use. I was never told we needed to use premium (Just looked it up and the Palisade recommendation is it should run fine using 87) and the service provider again reiterated that the cause was using low grade gas. I also asked him why once again no engine oil light came on and he said that doesn't come on until the car is completely out of oil. Which is insane. "So the engine light comes on after I have done damage to my engine by running it with absolutely no oil??" To which he responded yes. I told him if that is the case then he is either wrong, or it is extremely faulty production.

Long story short. They are telling me I owe $1800 since they had to take it apart to find the issue and the issue of "excessive carbon buildup" is not under warranty cause it is due to using low grade gas. I told him I have driven cars over 150K miles in the same conditions and never had this issue before AND was never once told the Palisade requires Premium.

Thought it was a great car. Not anymore.

PS....I will be fighting this charge. Too many things aren't adding up.

Sounds like they’re snowballing you. “Low grade gas”??? ⛽ Unless you’re using super cheap ‘no-name’ 84 octane watered down gas , they’re bullshitting you.

Excessive carbon buildup is a problem with all GDI engines under certain conditions. The worst of the worst of these ‘condition’s’ are frequent short trips in which the engine never completely warms up.

I had a Buick in which for years I would only drive 3 miles to the commuter rail station every day. Had major engine problems with O2 sensors fouling up and everything. The mechanic said short trip driving (especially in winter) is actually MUCH worse than high speed driving.

It was explained to me that when an engine starts cold there’s a lot of initial condensation in the combustion process. When the car is driven at moderate speeds for at least 30 minutes the condensation mostly evaporates. Frequently short trips, however, will prohibit the condensation from burning off resulting in a gradual accumulation of carbon.