Depends on how Hyundai Motors aggregates and data-mines customer service calls. DAM, data asset management, can run $1M+ fully loaded. This would including training people to enter customer concerns in a regimented format and training the system to create data cubes. Lots of good can be done when fully integrated back to boots in the ground associates and especially engineers. Hard to know how robust Hyundai Motors is on this front.
I don't believe them. With all the people on here saying they've called corp, they have heard about it many times I'm sure