Speak to the general manager as is is #2 at the dealership under the owner.DCT? seriously?!? even when you called them on it they stuck to their claim that the palisade has a DCT? wow.
You need to ask to speak to their customer service manager and/or their service manager at this point.
We have also have to replaced the steering column. We have no accident and I primarily use the car to drive my children back and forth to school. I noticed something orange leaking from the car and the steering wheel seemed to be loose when navigating. The service guy inspected and told me the same thing that we need to replace the steering wheel column. I was totally blown away. We replaced it but now Well a few days ago I noticed the same symptoms again with the steering wheel. And this morning while I was stopped at the light, the car totally shut off.So I have my Palisade about 6 months and have 7500 miles on it. I brought it into the dealer today for the first oil change and casually mentioned to the service rep that I started hearing a grinding noise when I turn the steering wheel. He proceeded to tell me that it needs a new steering column and the replace at least a half dozen so far. He then told me this model car is a cash cow for the dealerships, that on average they are making $10k in recalls, TSB’s and known issues per vehicle. I’m at the point I truly regret buying the car between the wind noise, steering column, rear a/c, and other electronics not working as it should. I already started the process to lemon law it.
No luckily it hasn't shut off as of yet. Its just odd they are back ordered and claim there isn't an issue across with steering column and its just isolated.Oh ok, I thought the power steering could go out. Did the car shut off because of the defective column? I’d say that’s a safety issue if the car will randomly shut down.