We have a 2023 Calligraphy with 3,000 miles on it. We've encountered an issue that when we accelerate in Snow mode for the first time, usually when pulling out of our housing area. As we accelerate the car, won't shift up and begins to lose acceleration. When I move the dial to another mode, it then begins to accelerate normally again. I can then switch it back to "snow" and it will work fine from that point on. The issue seems isolated to just snow mode and it does not matter if we have AWD locked on or off.
Has anyone else encountered this? We are calling the dealer to have it looked at. We are pretty bummed though to be having an issue like this on a brand new car.