Remember the reset button!

24399 Views 15 Replies 13 Participants Last post by JRPalisade, Sep 30, 2021

Palisade Pete

Discussion Starter · Sep 12, 2019

I had a strange experience last night I thought I'd share... I left work, pulled out of the parking garage, and suddenly realized that the Nav/Entertainment screen was not on. Nothing. Zip, zilch, nadda. Completely blank.

I pressed all the buttons. No radio, no Nav, nothing. FWIW, The instrument cluster panel was fine, operating normally.

At the next red light, I turned the car off and on again (hey, I work in IT

), but that made no difference. I was mentally starting to plan a trip to the dealer when I remembered the little reset button located to the right of the tuning knob.

At the next red light I got out a pen and gently poked the tip into the reset button hole, and viola! The system displayed the boot logo, sat on the confirmation screen for a few seconds, and then came to life. All settings appear to have survived. I have no idea what happened, and this morning everything operated normally.

Reactions: 5

1 - 16 of 16 Posts

Sterling

· #2 · Sep 12, 2019

Good to know.

Tom Roberts

· #3 · Dec 7, 2019

This has happened to us twice in past 3 days. Once more and I will go in for service.

chuck4049

· #4 · Dec 8, 2019

Happened to me as well, but it looked like the screen was stuck in camera mode. Once the vehicle started moving the video went blank but the camera select buttons on the left side were still there. Tried shutting the vehicle off but that didn't do anything. Finally just drove home and parked it but even after the vehicle was off the icons on the screen were still there. Finally gave up and went inside but checked the car half an hour later and the icons were off, started the care and everything was back to normal. Good to know about the reset though, I forgot about that. I'll bet that would have solved the problem.

Humble

· #5 · Dec 9, 2019

Good to know!

anthpalisade

· #6 · Dec 10, 2019

Yes nice tip. Have not had to use but good to have.

panativ

· #7 · Dec 10, 2019

Palisade Pete said:
I had a strange experience last night I thought I'd share... I left work, pulled out of the parking garage, and suddenly realized that the Nav/Entertainment screen was not on. Nothing. Zip, zilch, nadda. Completely blank.

I pressed all the buttons. No radio, no Nav, nothing. FWIW, The instrument cluster panel was fine, operating normally.

At the next red light, I turned the car off and on again (hey, I work in IT ), but that made no difference. I was mentally starting to plan a trip to the dealer when I remembered the little reset button located to the right of the tuning knob.

At the next red light I got out a pen and gently poked the tip into the reset button hole, and viola! The system displayed the boot logo, sat on the confirmation screen for a few seconds, and then came to life. All settings appear to have survived. I have no idea what happened, and this morning everything operated normally.

C'mon...you work in IT (as do I) and you DON't carry around an Official Tech Reset PAPERCLIP? Using a pen tip is bush league man! You have to step up your IT game...LOL

In all seriousness, good catch/call.

AnnaW

· #8 · Dec 11, 2019

Thanks!!

Jordan matthew

· #9 · Jun 5, 2021

Pretty sure the root cause of the issue was battery dying and the jump started car and the media shit navigation shit was all fucked off 5 days a week till I thought to disconnect the battery but didn't fix issue so it's good knowing there's a tiny pinner hole to reset

elp_jc

· #10 · Jun 5, 2021

Didn't know about that reset 'button'. Learned something new today

. Thanks for the tip.

ekpalisade

· #11 · Aug 23, 2021

Suffering this problem right now. Has anyone resolved this issue permanently? We took ours to the dealer - they couldn't find anything. They "reflashed" the ecu. But as soon as we brought it home it did it again. This time we got a video of the dome lights not working, the hazards not working, and the whole dash being dead. We have found if you keep the driver door closed and pop the hood it's the same as the reset button.

ekpalisade

· #12 · Aug 30, 2021

Just an update - we're wondering if happens more when it's wet. We updated the maps (per another user having success on this forum) hoping that would fix it but no luck. Today we had it happen again - car was driven through the rain on the way home.

ekpalisade

· #13 · Sep 13, 2021

To expand - it's absolutely when it's wet that we have all the electronics go out.

Harvito

· #14 · Sep 13, 2021

Palisade Pete said:
I had a strange experience last night I thought I'd share... I left work, pulled out of the parking garage, and suddenly realized that the Nav/Entertainment screen was not on. Nothing. Zip, zilch, nadda. Completely blank.

I pressed all the buttons. No radio, no Nav, nothing. FWIW, The instrument cluster panel was fine, operating normally.

At the next red light, I turned the car off and on again (hey, I work in IT ), but that made no difference. I was mentally starting to plan a trip to the dealer when I remembered the little reset button located to the right of the tuning knob.

At the next red light I got out a pen and gently poked the tip into the reset button hole, and viola! The system displayed the boot logo, sat on the confirmation screen for a few seconds, and then came to life. All settings appear to have survived. I have no idea what happened, and this morning everything operated normally.

Even the Palisade has Ctl-Alt-Delete - wish my wife came with that feature 😀

ekpalisade

· #15 · Sep 30, 2021

Just to follow up - after getting so p*****d one day after the millionth time it had done it and the dealer had it a week. I checked the car and the battery terminal (positive) was just ever slightly loose. Inexcusable a dealer missed it - and boy I wish I had checked it sooner. So far since, it's been good. I'll update if that's not the case. Still not sure why it did it more when wet - maybe just bad correlation.

JRPalisade

· #16 · Sep 30, 2021

Harvito said:
Even the Palisade has Ctl-Alt-Delete - wish my wife came with that feature 😀

Dream on...... 😀

1 - 16 of 16 Posts

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