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Discussion Starter #1
Today I experienced the Rear Seat Occupany Alarm and it threw me for a loop. I had earlier washed the car and then vacuumed it out at a car wash. Then I drove it home and parked it turning the engine off departing the Palisade. I came back outside to move the Palisade so I started the car and put it into Drive. The car screen lite up and informed me I needed to place the car in Park. Confused I did what it asked and turned it off again. I waited a few moments and restarted the car a second time, got the same indications. It would not allow me to put the car into Drive. This time I left it running and put it in park and just sat there considering my options. At this point the center screen gave me the Rear Seat Occupancy Alarm. Having read about this I now understood what was happening. At the car wash I had opened and shut the drivers door and then opened and shut the passenger door vacuuming. After I was done I got in the car and drove it home. The Palisade registered my actions as indicating that someone had entered the passenger seat rear and upon my turning the car off at home the first time, that supposed person failed to exit the vehicle. Hence the Palisade insisted that I let that imaginary person out prior to allowing me to drive the vehicle any further. I had to get out, open and shut the rear passenger door and then climb back in the drivers seat at which time it allowed me to move the vehicle without any further delay. This car is a learning opportunity.
 

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Shouldn't the RSO Alarm notify you as soon as you leave the car? If it thought there was someone in there, it should have notified you as soon as you walked away from the car. Also, I thought the RSO only works when the sensor detects someone in the back regardless of doors - but maybe not! Were you able to recreate this?
 

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The ultrasonic sensor is only available as an option on the SEL and standard on Limited. Without it, it uses the door logic. With it, maybe it used both? Which trim level do you have, Sterling?
 

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Discussion Starter #4
No I have not tried to recreate this situation. I do not use the Palisade as a daily drive. That being said I will try to recreate the situation later today and post the outcome.
 

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I found this link from Hyundai describing how the ROA system works. https://www.hyundainews.com/en-us/releases/2383 It explains why I was not notified by the car, no movement in the rear seat after my first exit.
Yeah that part makes sense. What's not explained is why simply opening and closing doors resulted in the car being prevented from driving. I wonder if the alert you got after putting it in Park is the standard alert that comes on every time.
 

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I have an SEL and my Rear Seat Occupancy Alarm went off around 5x without any reason. I tried everything, including turning off alarm and reactivating, but no luck. I have an appointment to take the car in to get it checked out. Disappointed that the car has a defect. The alarm annoyed the heck out of my neighbors at home and co-workers at the office.
 

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Is the alert customizable? Can you specify to only send push notifications to phone and not honk? Can it be completely turned off?
 

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I think you have to also lock the car for the motion sensor to kick in. I disabled the alarm in my car. I have older kids who I leave in the car sometimes for a few moments and found out the hard way just how sensitive the alert is.
 

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I have an SEL and my Rear Seat Occupancy Alarm went off around 5x without any reason. I tried everything, including turning off alarm and reactivating, but no luck. I have an appointment to take the car in to get it checked out. Disappointed that the car has a defect. The alarm annoyed the heck out of my neighbors at home and co-workers at the office.
 

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I have an SEL and my Rear Seat Occupancy Alarm went off around 5x without any reason. I tried everything, including turning off alarm and reactivating, but no luck. I have an appointment to take the car in to get it checked out. Disappointed that the car has a defect. The alarm annoyed the heck out of my neighbors at home and co-workers at the office.
Same here. I have an SEL and my alarm went off about 7 times since the July 15 purchase date. I already took it into the dealer, but the service dept and Hyundai corporate could not reproduce the issue and had no idea what to do, so I had to bring my car back w/o a fix after leaving the car with the service department for several days. The ROA went off more 2 times since it came back from the service department. I sent another e-mail to Hyundai corporate customer care and got a call back where I was told to wait and see if it happens again and if so, to video tape it and send it to them. I told him that I got text messages every time the alarm went off and that the evidence was on the phone text messages. I am very frustrated that there has been no resolution for 2 months since I first reported the problem. BTW, the car is great otherwise.
 

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I have an SEL and my Rear Seat Occupancy Alarm went off around 5x without any reason. I tried everything, including turning off alarm and reactivating, but no luck. I have an appointment to take the car in to get it checked out. Disappointed that the car has a defect. The alarm annoyed the heck out of my neighbors at home and co-workers at the office.
You can disable the feature.
 

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I think you have to also lock the car for the motion sensor to kick in. I disabled the alarm in my car. I have older kids who I leave in the car sometimes for a few moments and found out the hard way just how sensitive the alert is.
We’re you able to disable it permanently? If so, how?
 

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I have the limited and on mine it only works after you have driven it with someone in the back seat and then exited and locked the vehicle.
 

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I have the limited and on mine it only works after you have driven it with someone in the back seat and then exited and locked the vehicle.
Not quite.

On the limited, there are two levels of alerts. The first is triggered just by the door sensor. If you open and close a rear door, open and close the driver's door, drive, park, then open the driver's door before the rear door, you get a "beep" and a message on the dash to check the rear seat.

If you do nothing in response to the message (e.g. don't push any buttons, just get out and close the driver's door), then the active sonar sensor engages. If the rear sensor detects movement in the car, after you have failed to respond to the message, then the car alarm will go off. However, if you acknowledge the message (by hitting the ok button on the wheel), OR if you open/close a rear door, then the alarm won't go off even if it detects movement.

Regardless, I turned mine off because I frequently put a briefcase, backpack, bag, box, etc in the backseat before getting in to drive and I don't like the annoying beep and message when I get out.
 

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I have an SEL and my Rear Seat Occupancy Alarm went off around 5x without any reason. I tried everything, including turning off alarm and reactivating, but no luck. I have an appointment to take the car in to get it checked out. Disappointed that the car has a defect. The alarm annoyed the heck out of my neighbors at home and co-workers at the office.
This is so annoying!!!! I have a Limited & the same thing happened this morning 4 times. The only thing that seemed to placate it,was opening the end gate. How the hell can this be turned off for good?
 

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Glad that I did a little browsing on here today. Picked up dogs from the groomer and decided to step into Bilo to grab a couple of items. Got out, hit alarm and when I got to front of vehicle (Limited) there goes the alarm blaring. Opened door, closed & set alarm again and had same results. On the third go round I just opted to leave the car unlocked. Since I usually ignore my cell I didn't find out about turning the back seat alarm off till later. Today I've seen the Light :) Have to use the "User Settings"... Never too late to learn. Thanks y'all.
 

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Glad that I did a little browsing on here today. Picked up dogs from the groomer and decided to step into Bilo to grab a couple of items. Got out, hit alarm and when I got to front of vehicle (Limited) there goes the alarm blaring. Opened door, closed & set alarm again and had same results. On the third go round I just opted to leave the car unlocked. Since I usually ignore my cell I didn't find out about turning the back seat alarm off till later. Today I've seen the Light :) Have to use the "User Settings"... Never too late to learn. Thanks y'all.
Me too. We got some serious hail damage last week, and still don't have a panoramic sunroof. The ROA has been going off near constantly since the damage occurred. Hopefully disabling it helps....
 
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