It is because of a weird software bug in the October 2022 version of the navigation system.Two months after purchasing a 2023 Palisade the radio stopped working and the Home Screen flashes randomly with different screen options. Took it in was told have to bring it back for a new software download, this will take about 3 hours. Hope this is a one off and not what I have to look forward to with Hyundai…
Check that they actually installed a new, fixed version. If you go to setup > general > SW info/update, check your software version. What does it say? I’m mainly interested in the date code at the end (e.g., 221011, 230203, 230426).Software update was unsuccessful. Need a new “Head Unit” seeing similar posts. I get the sense Hyundai is well aware there is an issue just not making it public.
If your problem is exclusively no radio (AM/FM/SXM), but everything else works, you were hit by the bug in the October 2022 software.I have a 2023 Calig, and on our way to Florida for a cruise the infortainment system just went black screen of death. I pulled over and opened the fuse box and pulled the plug after trying all I could think of. This reset it so I could use AppleCar play and nothing else. Just got back today and called the dealer for an appointment. Will keep you posted.
This really sucks on a new car as this is one of many problems with my audio system.
I will, I did the October update as I got my car in September and it removed the tubes on the radio screen. THANKSIf your problem is exclusively no radio (AM/FM/SXM), but everything else works, you were hit by the bug in the October 2022 software.
It was re-released in February to fix the bug, but then superseded by the new May 2023 update. Unfortunately, the May version is temporarily unavailable for all cars with the standard Gen5W system with navigation. So check back later. Once it’s available, download and install that, and you’ll be set.
This!! I have owned one for two days and radio quit having sound on a road trip! I’m disgusted that I went with a Hyundai. I really liked this vehicle but was concerned with Hyundai quality and looks like I wasn’t wrong. So angryTwo months after purchasing a 2023 Palisade the radio stopped working and the Home Screen flashes randomly with different screen options. Took it in was told have to bring it back for a new software download, this will take about 3 hours. Hope this is a one off and not what I have to look forward to with Hyundai…
Fortunately it’s an easy software problem to fix that you can do yourself at home. Only real issue at the moment is the update site is temporarily unavailable. But it should be back later this week.This!! I have owned one for two days and radio quit having sound on a road trip! I’m disgusted that I went with a Hyundai. I really liked this vehicle but was concerned with Hyundai quality and looks like I wasn’t wrong. So angry
Most trips are short and not worth the bother to open up an app or the media stick so i just leave the radio on low to have something playing against road sounds.As an aside, I seriously cannot believe how many people still listen to the radio. I don’t think I’ve actually listened to the radio since like maybe the early-to-mid 2000s.
100% guaranteed you do not need a new head unit. You need to install the latest software. Have you actually done that? That’s what you want to do, and your problem will be fixed.Just got back from Hyndai service and I need a new radio, and guesss what?? You are correct, BACKORDERED, same thing with the wiper recall, spent 2 hours and they did the same troubleshooting I did to find the same result. I told the tech when I went in, this is an inherent problem with Palisades and he knew it. I am not at the point of regret yet, but these things should not happen with getter quality control.
