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Discussion Starter · #1 ·
I purchased hood protector for my palisade from Attrell Hyundai in Brampton, Ontario via phone ordering and paid for it right away. They asked me come and pick up the part on friday 24 april 2020 before 5 PM. Their website also shows the work hours as 8 am to 5 pm.

Before going there, I again called them in the morning and confirmed the working hours and it was decided that I can come before 5 PM.
I reached before 4.30 PM driving almost 50 kms and sacrificing 2 hours of my work pay. But to my utter shock they were closed!!
This is something I saw first time in Canada, that a business closes more than 30 minutes prior to their committed time and that too when they committed to a customer already.
Further adding to my harassment, customer care phone lines did not answer my calls. They kept on putting me on hold and disconnecting after over 15-20 mins of hold. Online chat proved fruitless too.
I never experienced such attitude before in canada during any deal whatsoever. Due to this I am bound to lose more work hours when I will go there again to pick up the part. Too much money for a small part.

Is there any forum where I can complain about such dealership which hardly cares about their customers.

Thanks
 

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Discussion Starter · #7 ·
Just an update. After banging my head all over again for good 20 minutes at customer care, I received the calm from their manager who confirmed me that he will stay back an extra 30 minutes to provide me the parts I ordered.
Again I was on time and again no one was there. I am amazed to see such a consistent level of stupidity at any business whatsoever.
Rather than complaining about them anywhere, I believe I should sue them.
Regards
 

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2020 Palisade Ultimate AWD Steel Grafite
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Just an update. After banging my head all over again for good 20 minutes at customer care, I received the calm from their manager who confirmed me that he will stay back an extra 30 minutes to provide me the parts I ordered.
Again I was on time and again no one was there. I am amazed to see such a consistent level of stupidity at any business whatsoever.
Rather than complaining about them anywhere, I believe I should sue them.
Regards
Im sorry for your experience with Attrell Hyundai, unfortunately I purchased my Palisade there, you have no idea of how much incompetence and BS I had to go through, but then they were looking for a good review from me, I told them right in their faces what I thought about everyone I had to deal with.
then before I left, the day I picked it up, they wanted to make appointment for the first oil change 😂😂😂😂, and again I remind them that they will never see my face again in that dealer.
just stay away from Attrell in Brampton my friend.
 

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Discussion Starter · #11 ·
Im sorry for your experience with Attrell Hyundai, unfortunately I purchased my Palisade there, you have no idea of how much incompetence and BS I had to go through, but then they were looking for a good review from me, I told them right in their faces what I thought about everyone I had to deal with.
then before I left, the day I picked it up, they wanted to make appointment for the first oil change 😂😂😂😂, and again I remind them that they will never see my face again in that dealer.
just stay away from Attrell in Brampton my friend.
Yes that's what they are. I will have to take another 2 hour leave from job tommorow to pick my parts and blast their team on face. I know nothing would happen. Non performers will remain non performers. But just want to let them know how foolish they have been.
Thanks for your feedback sir.👍
 

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Discussion Starter · #14 ·
Why would you even buy a hood protector from them after the treatment you've described?
It is because I already paid for the parts through my credit card over the phone. They dont order without giving 100% payment in advance. Else I would have dumped this dealership after the very first day.
I had no other option.

EDIT 3--> I got the parts today when I visited them as early as 8 am, again sacrificing half day of my salary. The person in charge was assistant manager-parts and he was rude, unapologetic reckless and careless in his dealing.
If Hyundai is still not no. 1 in north America inspite of making good vehicles, such dealers are one big reason.
 

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It is because I already paid for the parts through my credit card over the phone. They dont order without giving 100% payment in advance. Else I would have dumped this dealership after the very first day.
I had no other option.
In the future, I'd call the credit card company and have them reverse the charges. You went to pick up the merchandise when they said to and they were unavailable. Legitimate reason to reverse the charges to me.
 

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That is very unusual business practice in my area, in California. Not sure what the standards or in Ontario. Contact the dealership owner, or general manager. Insist that they ship the part to you. If that doesn’t work, post a concise complaint on yelp and/or file a complaint with the Hyundai Corporate office. Dealers HATE corporate complaints.
 
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