[yellowtibby]

Hi guys my 2020 Palisade HTRAC Limited started doing the dreaded vibration at 65-75 mph. This problem has been discussed extensively on this forum and the Kia Telluride Forum. Well, I took my car into the dealer today (Teton Hyundai in Pocatello Idaho) and they checked the balance of my tires (which were fine), immediately pulled up the TSB and ordered the parts and agreed to change the rear propeller shaft and awd coupling assembly no questions asked. They didn't even test drive the car, they just took my word for it. They are truly a superb dealership. They will call me with an estimate of timing for parts availability and they let me take a picture of the actual TSB bulletin so that I can post it on the forums. Show this to your dealerships, the TSB just came out. Good luck!

 

[Eric2203]

I've been monitoring NHTSA's website for this TSB and it hasn't shown up yet. So thanks for posting this!

The interesting bit here is that the range of affected vehicles were built on July 27. That's good info.

By the way, I don't doubt that your dealership is great, but the reason they didn't bother test-driving your car is likely that they know they'll get paid for the repair by Hyundai no questions asked since there's a TSB out. It's in their own interest to do the repair (not saying you don't need it, of course).

 

[Eric2203]

Full TSB finally available: https://static.nhtsa.gov/odi/tsbs/2019/MC-10167250-0001.pdf

 

[Ksanta]

My vehicle was build in October 2019 took it twice to the dealer and both times they test drove the vehicle and balance tires. Going back again as this is annoying me. I love the Palisade and hope they can resolve this issue.

 

[AKM]

Full TSB finally available: https://static.nhtsa.gov/odi/tsbs/2019/MC-10167250-0001.pdf

In my opinion, you got very lucky. I took this TSB in-was told my car was not an issue as mfg date is 12/19 yet I see others with cars with Dec. dates having vibration. My service dept. mechanic said he did not have to follow any TSB's since they are just TSB's. And also pointed out my mfg. date--asked him to please evaluate it though...as it was quite bad at 64/65 to 70mph. He did not. Been fighting with Hyundai now since purchase date (3 months). Owned car now 95 days with 866 miles-as it is not comfortable to drive long distance/highway. Yet, I cannot get anyone to look at this issue. Also read, someone say it is not driveshaft but transmission vibration and Hyundai gave them a new transmission after driveshaft repairs and new tires, etc. Nothing fixed the problem until transmission.
I am sure when I dump my car (soon) the recall will come out and I will be screwed b/c I sold it.

 

[saxman242]

I will be screwed b/c I sold it.

Don't sell it. Lemon it.

 

[AKM]

My vehicle was build in October 2019 took it twice to the dealer and both times they test drove the vehicle and balance tires. Going back again as this is annoying me. I love the Palisade and hope they can resolve this issue.

My build date was 12/19 and told cannot be a vibration as it is outside the date they decided it was a problem.
I, too love so many things about the car, but opting to sell it. It is a family car, meant for family trips on highways that have normal posted speeds of 70. At 64/65 the vibration sets in & it is very, very uncomfortable to drive. So much so, that I took a 5 hour round trip and drove my 2010 Mercury Mariner vs. a brand new Palisade. Sadly, I found the car to be very painful in my hands, right leg (gas pedal), right foot, and lower back after 30 minutes at 65-75. I have yet to go over 77 according to the HUD--but any length of time is painful, uncomfortable, and has you tingling for some time after you get out. Not worth it. Dumping it while I can. After 3 months I cannot get dealer/service to say car vibrates or get Hyundai USA corporate to honor TSB/try to fix. Had a case number. Hyundai told me they will not buy the car back. And to prove them wrong. I contacted independent driveline/driveshaft place and they said car is too new and they could not get enough info on it. But read on-new car with lots of issues...cracked windshields, peeling paint, driveshaft or could be transmission vibration. Nothing being resolved by Hyundai USA. Just imagine your car fax when you do sell it it--will possibly state new driveshaft (s), new transmission--if you were going to buy this car used and saw that on a car fax, would you buy it? I would not. In car worlds this is referred to a POS (Piece of Sh**). Some are good maybe, some are not....buy IMO Hyundai has used cheap parts or thinner parts (paint and windshields) so it will be an ongoing problem. Choosing to dump this car now after 3.5 months and 866 miles! Even KBB cannot really put a price on these cars if less than 1000K miles.

 

[saxman242]

My build date was 12/19 and told cannot be a vibration as it is outside the date they decided it was a problem.
I, too love so many things about the car, but opting to sell it. It is a family car, meant for family trips on highways that have normal posted speeds of 70. At 64/65 the vibration sets in & it is very, very uncomfortable to drive. So much so, that I took a 5 hour round trip and drove my 2010 Mercury Mariner vs. a brand new Palisade. Sadly, I found the car to be very painful in my hands, right leg (gas pedal), right foot, and lower back after 30 minutes at 65-75. I have yet to go over 77 according to the HUD--but any length of time is painful, uncomfortable, and has you tingling for some time after you get out. Not worth it. Dumping it while I can. After 3 months I cannot get dealer/service to say car vibrates or get Hyundai USA corporate to honor TSB/try to fix. Had a case number. Hyundai told me they will not buy the car back. And to prove them wrong. I contacted independent driveline/driveshaft place and they said car is too new and they could not get enough info on it. But read on-new car with lots of issues...cracked windshields, peeling paint, driveshaft or could be transmission vibration. Nothing being resolved by Hyundai USA. Just imagine your car fax when you do sell it it--will possibly state new driveshaft (s), new transmission--if you were going to buy this car used and saw that on a car fax, would you buy it? I would not. In car worlds this is referred to a POS (Piece of Sh**). Some are good maybe, some are not....buy IMO Hyundai has used cheap parts or thinner parts (paint and windshields) so it will be an ongoing problem. Choosing to dump this car now after 3.5 months and 866 miles! Even KBB cannot really put a price on these cars if less than 1000K miles.

Talk

To

A

Lemon

Law

Attorney

 

[AKM]

Talk

To

A

Lemon

Law

Attorney

While I appreciate you saying this over and over again, I do not have time in my life to deal with a lemon law attorney. Hyundai will do as they have--telling me to go to another dealer and another--Again, no time for this. I cannot take time out of my day to keep going to dealers--one offered to look at the car, but again that leaves me trying to find a ride home, have someone follow me and drop it off in the evening, etc. Too much of a hassle. Read others complaints they do not have the parts in stock, will keep my car for days, etc. While I keep making payments. I do not believe a Lemon Law attorney will accomplish anything--Hyundai will say they have not had a chance to fix it b/c first and selling dealer did not look at the problem....so lemon law attorney and Hyundai will say...try another dealer. And if we start with tires, to driveshaft, to transmission....value keeps going down, reports to car fax...
Too late for all this IMO. I have agreed with dealer online to sell. Choosing to regroup and try to make a better decision. But why keep paying for something you cannot drive or will now be sitting in Hyundai shop. And once you have a case file with your VIN, you become a problem child so to speak--which I found interesting that another dealer emailed me--how did they get my email? Was it given to them by Hyundai USA? Mike Camlin dealership where I bought car? Happy to get rid of this POS. Thanks for your replies

 

[saxman242]

You're justifying lighting money on fire. A 20 minute conversation with the best tool in your arsenal would have told you exactly what was needed and potentially saved you thousands and thousands of dollars. There would have been no dealing with Hyundai. That's the attorney's job.