[George Santulli]

I have a 2021 Pali Limited and have lost my date/time on the screen. I took this picture because it shows that the Date/Time is greyed out. I do believe when we went to DST in March, I was able to access it and change it. But now, I do not see Date/Time, just the weird dashes you see where date/time would be.

Also the right panel has an "I" for information notice that looks like it is on top of an electronic semiconductor. I cannot find what this info/error icon is for.

I also lost the speed limit MPH icon in the heads up unit. Not sure if they are related. We have some good sleuths here in the Forum, any of this rings bells?

I did check the GPS and it does not seem to have any signal. I think in the past I would see signal levels or GPS coordinates. I don't see how to reset the GPS if this is the root of my issue. Luckily, on Monday, i have a dealer appt for oil change/complimentary maintainance and can show them if I can't work it out before then.

 

[drphilnye]

I have a 2021 Pali Limited and have lost my date/time on the screen. I took this picture because it shows that the Date/Time is greyed out. I do believe when we went to DST in March, I was able to access it and change it. But now, I do not see Date/Time, just the weird dashes you see where date/time would be.

Also the right panel has an "I" for information notice that looks like it is on top of an electronic semiconductor. I cannot find what this info/error icon is for.

I also lost the speed limit MPH icon in the heads up unit. Not sure if they are related. We have some good sleuths here in the Forum, any of this rings bells?

I did check the GPS and it does not seem to have any signal. I think in the past I would see signal levels or GPS coordinates. I don't see how to reset the GPS if this is the root of my issue. Luckily, on Monday, i have a dealer appt for oil change/complimentary maintainance and can show them if I can't work it out before then.

I still have Date and Time, and I still have most GPS functions, but recently I've noticed mine is losing accuracy to the tune of anywhere from 100-500 ft offset from my actual location. Pretty frustrating when it gives you the speed limit for the road a block over from the one you're actually driving on. I'd be interested to hear what the dealership has to say if they have a resolution.

 

[Trkdrvremt]

Try a reset that may or may not help. I'm guessing here but it could possibly be because you're behind on updates. Again just my guess.. Let us know what the dealership finds..

 

[George Santulli]

Try a reset that may or may not help. I'm guessing here but it could possibly be because you're behind on updates. Again just my guess.. Let us know what the dealership finds..

If you mean reset using paper clip to the right of the tuning knob, I did that. I will let you what dealer thinks. I feel like it must be connected somehow; the loss of the speed limits and date/time.

 

[drphilnye]

I was finally able to resolve my GPS issues by disconnecting my battery for 15 minutes and then reconnecting. If you’re still waiting on the dealer, it might be worth a shot.

 

[George Santulli]

I was finally able to resolve my GPS issues by disconnecting my battery for 15 minutes and then reconnecting. If you’re still waiting on the dealer, it might be worth a shot.

Thank you! That is exactly what the dealer did. He called it a "hard boot" but he took the cables off the battery and "touched" them together. Not sure what that does, but for now, even without the Version 16 update, I have my speed limit icon back and the time/date works on the Nav Screen and the Date/Time tab is not grayed out in the settings anymore. Great, but why did it need this hard boot???

 

[Netty]

I was finally able to resolve my GPS issues by disconnecting my battery for 15 minutes and then reconnecting. If you’re still waiting on the dealer, it might be worth a shot.

is your
gps issue still resolved? my navi has put me in another time zone and even in the ocean....would disconnecting the battery fix that?

 

[drphilnye]

is your
gps issue still resolved? my navi has put me in another time zone and even in the ocean....would disconnecting the battery fix that?

My issues weren’t as bad as yours sounds, but I haven’t had any further GPS issues since I did the battery disconnect.

 

[Netty]

My issues weren’t as bad as yours sounds, but I haven’t had any further GPS issues since I did the battery disconnect.

gotcha - regarding the 15min...is that an arbitrary number or is there significance to it...

 

[drphilnye]

gotcha - regarding the 15min...is that an arbitrary number or is there significance to it...

I don’t know if 15 minutes is exactly required, but typically they (articles, techs, etc) mention leaving it disconnected for at least 15 minutes to allow the system to fully discharge. It could be good after 10 minutes, but 15 minutes probably ensures you’re entirely discharged.

 

[Netty]

I don’t know if 15 minutes is exactly required, but typically they (articles, techs, etc) mention leaving it disconnected for at least 15 minutes to allow the system to fully discharge. It could be good after 10 minutes, but 15 minutes probably ensures you’re entirely discharged.

well…it worked so far. drove around all day yesterday and the GPS stayed on course. appreciate the guidance

 

[dan924]

We have been having some strange GPS issues as well that seem similar to the ones discussed above. Our issues:

1. Primary issue is that the GPS will show the car is about 100-500 ft off from where we are actually at. This usually means that it puts us on the next, parallel, road over which usually means it puts our location into a neighborhood or access road rather than the main road or highway that we are travelling on. Causes all sorts of trouble with directions as the car is constantly trying to direct us to get onto the main road (which we are actually already on) so we get rapid fire turn notifications that are not helpful. I would say that the GPS is off about 50% of the time we are driving. And it jumps back and forth. Correct for a mile or two, then incorrect, then it gets back on track again. Back and forth.

2. What is incredibly interesting (to me at least) is that this also affects any apps in CarPlay. When we first began having this problem, I assumed it was a problem with my phone since we rarely use the Palisade maps and mostly use CarPlay apps. I assumed that CarPlay uses the GPS in the phone to push the location to the CarPlay screen in the car. However, this is not the case. I have begun driving with split panes showing the Palisade Map on the right pane and Waze/Google Maps in the CarPlay pane. I can watch as I begin driving it will show location correctly at first and then I can actually see when the GPS goes off course. My location will travel off course and jump to another, parallel road just off from our actual location. The location in the CarPlay app and the Palisade navigation map will mirror each other exactly. Additionally, when the maps are showing the incorrect location, I can upplug my phone and look at the app on the phone and it will immediately show the correct location. So when using CarPlay it appears that CarPlay utilizes the vehicle's GPS for location information.

3. We have twice seen that the car will think we are in an entirely different state and time zone. We have not seen this on the map, but rather on the time display and on the vehicle's "home screen" (the blue/black welcome/home screen that has the stylistic map in the background). This screen shows your current city in the upper right hand corner. We are located in Texas but we have seen that it put us in North Carolina one time and Atlanta another time. The vehicle has never been to those locations.

I did the update in May 2022 and confirmed that it was installed. I have not yet tried the battery disconnect but am encouraged that others have had some luck here. I will try it and report back here.

btw, we have a 2022 Palisade Limited ...

 

[Netty]

We have been having some strange GPS issues as well that seem similar to the ones discussed above. Our issues:

1. Primary issue is that the GPS will show the car is about 100-500 ft off from where we are actually at. This usually means that it puts us on the next, parallel, road over which usually means it puts our location into a neighborhood or access road rather than the main road or highway that we are travelling on. Causes all sorts of trouble with directions as the car is constantly trying to direct us to get onto the main road (which we are actually already on) so we get rapid fire turn notifications that are not helpful. I would say that the GPS is off about 50% of the time we are driving. And it jumps back and forth. Correct for a mile or two, then incorrect, then it gets back on track again. Back and forth.

2. What is incredibly interesting (to me at least) is that this also affects any apps in CarPlay. When we first began having this problem, I assumed it was a problem with my phone since we rarely use the Palisade maps and mostly use CarPlay apps. I assumed that CarPlay uses the GPS in the phone to push the location to the CarPlay screen in the car. However, this is not the case. I have begun driving with split panes showing the Palisade Map on the right pane and Waze/Google Maps in the CarPlay pane. I can watch as I begin driving it will show location correctly at first and then I can actually see when the GPS goes off course. My location will travel off course and jump to another, parallel road just off from our actual location. The location in the CarPlay app and the Palisade navigation map will mirror each other exactly. Additionally, when the maps are showing the incorrect location, I can upplug my phone and look at the app on the phone and it will immediately show the correct location. So when using CarPlay it appears that CarPlay utilizes the vehicle's GPS for location information.

3. We have twice seen that the car will think we are in an entirely different state and time zone. We have not seen this on the map, but rather on the time display and on the vehicle's "home screen" (the blue/black welcome/home screen that has the stylistic map in the background). This screen shows your current city in the upper right hand corner. We are located in Texas but we have seen that it put us in North Carolina one time and Atlanta another time. The vehicle has never been to those locations.

I did the update in May 2022 and confirmed that it was installed. I have not yet tried the battery disconnect but am encouraged that others have had some luck here. I will try it and report back here.

btw, we have a 2022 Palisade Limited ...

that’s exactly what was happening to me. 2 days in and the gps is working again after disconnecting the negative terminal for about 10-15 min

 

[Ralph6410]

My Garmin will do that on occasion, and there are some places that the map is just wrong. Most times I attribute the error to a weak satellite signal, bouncing off some high buildings.

 

[dan924]

We have been having some strange GPS issues as well that seem similar to the ones discussed above. Our issues:

1. Primary issue is that the GPS will show the car is about 100-500 ft off from where we are actually at. This usually means that it puts us on the next, parallel, road over which usually means it puts our location into a neighborhood or access road rather than the main road or highway that we are travelling on. Causes all sorts of trouble with directions as the car is constantly trying to direct us to get onto the main road (which we are actually already on) so we get rapid fire turn notifications that are not helpful. I would say that the GPS is off about 50% of the time we are driving. And it jumps back and forth. Correct for a mile or two, then incorrect, then it gets back on track again. Back and forth.

2. What is incredibly interesting (to me at least) is that this also affects any apps in CarPlay. When we first began having this problem, I assumed it was a problem with my phone since we rarely use the Palisade maps and mostly use CarPlay apps. I assumed that CarPlay uses the GPS in the phone to push the location to the CarPlay screen in the car. However, this is not the case. I have begun driving with split panes showing the Palisade Map on the right pane and Waze/Google Maps in the CarPlay pane. I can watch as I begin driving it will show location correctly at first and then I can actually see when the GPS goes off course. My location will travel off course and jump to another, parallel road just off from our actual location. The location in the CarPlay app and the Palisade navigation map will mirror each other exactly. Additionally, when the maps are showing the incorrect location, I can upplug my phone and look at the app on the phone and it will immediately show the correct location. So when using CarPlay it appears that CarPlay utilizes the vehicle's GPS for location information.

3. We have twice seen that the car will think we are in an entirely different state and time zone. We have not seen this on the map, but rather on the time display and on the vehicle's "home screen" (the blue/black welcome/home screen that has the stylistic map in the background). This screen shows your current city in the upper right hand corner. We are located in Texas but we have seen that it put us in North Carolina one time and Atlanta another time. The vehicle has never been to those locations.

I did the update in May 2022 and confirmed that it was installed. I have not yet tried the battery disconnect but am encouraged that others have had some luck here. I will try it and report back here.

btw, we have a 2022 Palisade Limited ...

Just to follow up...

Two days ago I followed the guidance here to disconnect the battery for 15 minutes and then connect the positive and negative battery cables together. By the way, there is a lot of information on the internet that this can cure all sorts of electronic problems. Obviously disconnecting the battery will remove the power from the system (on a car that is not running). But there is still electricity stored in various parts of the cars circuit boards (especially the capacitors). Connecting the positive battery cable to the grounded negative cable will allow that electricity to drain from the system.

In order to connect the cables together, I ended up using a heavy gauge wire that I had on hand since the cables were not long enough to touch each other (without removing some equipment under the hood). I connected the two cables and left it for 5-10 minutes (after already waiting about 15 minutes after disconnecting the cables from the battery).

I am happy to report that so far this has corrected my problems. GPS is functioning correctly and time zone has not malfunctioned. I am confident that we would have already seen the GPS error by now, so I am pretty sure that this has fixed my problem.

By the way, this procedure did not delete any of my infotainment settings (radio presets, settings, profiles). I had feared that I would be back to factory default, but everything was saved.


I will report back here if my problem resurfaces, but I am optimistic at this point.

 

[Netty]

Just to follow up...

Two days ago I followed the guidance here to disconnect the battery for 15 minutes and then connect the positive and negative battery cables together. By the way, there is a lot of information on the internet that this can cure all sorts of electronic problems. Obviously disconnecting the battery will remove the power from the system (on a car that is not running). But there is still electricity stored in various parts of the cars circuit boards (especially the capacitors). Connecting the positive battery cable to the grounded negative cable will allow that electricity to drain from the system.

In order to connect the cables together, I ended up using a heavy gauge wire that I had on hand since the cables were not long enough to touch each other (without removing some equipment under the hood). I connected the two cables and left it for 5-10 minutes (after already waiting about 15 minutes after disconnecting the cables from the battery).

I am happy to report that so far this has corrected my problems. GPS is functioning correctly and time zone has not malfunctioned. I am confident that we would have already seen the GPS error by now, so I am pretty sure that this has fixed my problem.

By the way, this procedure did not delete any of my infotainment settings (radio presets, settings, profiles). I had feared that I would be back to factory default, but everything was saved.


I will report back here if my problem resurfaces, but I am optimistic at this point.

I got the same result by disconnecting the NEG only - because I actually couldn't get the POS terminal disconnected. thanks for the heads up on this - I really enjoy my functioning NAV on the Pali.

 

[JRPalisade]

Had similar issue this week in where the GPS was off by few hundred feet. The car icon on the navigation will show up few feet away from the current location. This continued to happen frequently, did the reset but didn’t work. Was going to make an appointment with the dealer but fortunately stumbled on this thread. The procedure discussed here to disconnect the battery terminals worked and the car is back to normal. Thanks for documenting this, saved me a trip to the dealer.

Tags: Navigation, GPS reset, blue Icon, loose direction, incorrect location