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Picked up our 2023 Calligraphy AWD which was built in August and we also have back passenger door window glass haze. No wind noise though. Dealership said we were the first ones to say anything about it to them. Honestly might not have paid attention if I hadn't see it on this forum. Amazing all the YouTube reviews that were done on this new year model and not one single person talked about it. Waiting to see what response those that have already complained about it get from Hyundai. Getting whole care tinted tomorrow.
 

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2023 Calligraphy - Burgundy/Black
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Picked up our 2023 Calligraphy AWD which was built in August and we also have back passenger door window glass haze. No wind noise though. Dealership said we were the first ones to say anything about it to them. Honestly might not have paid attention if I hadn't see it on this forum. Amazing all the YouTube reviews that were done on this new year model and not one single person talked about it. Waiting to see what response those that have already complained about it get from Hyundai. Getting whole care tinted tomorrow.
If you want the dealer to do something about the haze, I wouldn't tint the rear windows. They'll immediately use that as an excuse.
 

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If they tell you to call Hyundai Care, don't waste your time. It took 2+ weeks cause the first email they sent to the wrong email address, I just got their 2nd email and this is their response:

I have reviewed your case and thank you for bringing your concerns to our attention, I have documented your concerns for internal review.

As your concerns are related to the sale of your vehicle, and not a warrantable concern; we recommend that you work with your selling dealer

We would also like to take this opportunity to remind you that you may take advantage of the following alternative dispute resolution (“ADR”) program provided by HMA:

BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100


The BBB AUTO LINE program, which performs arbitration services on disputes such as this one, is provided at no cost to you, and is part of HMA’s effort to provide an impartial third-party organization to equitably resolve concerns such as yours. To begin the ADR process, simply call the Council of Better Business Bureaus at the number listed above and you will be sent a Customer Claim Form, along with a handbook describing how BBB AUTO LINE works. A decision is ordinarily rendered within forty (40) days of AUTO LINE’s receipt of a properly completed Customer Claim Form. BBB would then mail you a copy of the arbitrator’s decision and, if accepted by you, Hyundai would be required to comply with the decision of the arbitrator within certain time limitations. BBB would, thereafter, verify that the arbitrator’s decision had been completed. Again, this service is offered to you at no cost and if you do not agree with the BBB’s decision, it is not binding on you, but any BBB decision in your favor is binding on HMA.


Thank you for contacting Hyundai Motor America, following this email your case will be closed.
Now I wait for information to file a claim with them. I can't believe something clear as day as a defect and the only response is it's not covered under warranty. Apparently the phrase "manufacturer defect" doesn't phase them.
 

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If they tell you to call Hyundai Care, don't waste your time. It took 2+ weeks cause the first email they sent to the wrong email address, I just got their 2nd email and this is their response:



Now I wait for information to file a claim with them. I can't believe something clear as day as a defect and the only response is it's not covered under warranty. Apparently the phrase "manufacturer defect" doesn't phase them.
The good old run around. Try pressing the dealer. It’s a defective part that needs to be replaced. It’s a hazard. Good luck
 

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The good old run around. Try pressing the dealer. It’s a defective part that needs to be replaced. It’s a hazard. Good luck
It needs to be replaced but you’ll have a hard time trying to claim it’s a hazard.
They give you a digital rear view camera, blind side warning, a side mirror, and a blind side camera. Even if that window was completely blocked you’d have more visibility than 99% of all the other cars on the road,
 

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It needs to be replaced but you’ll have a hard time trying to claim it’s a hazard.
They give you a digital rear view camera, blind side warning, a side mirror, and a blind side camera. Even if that window was completely blocked you’d have more visibility than 99% of all the other cars on the road,
I understand. Some dealers are easier to deal with than others. You ordered a car with clear windows and be able to enjoy every part of it, including esthetics. It’s a defective part. I would fight this, if you have time and if it really bothers you. I tinted my windows. Good luck.
 

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I understand. Some dealers are easier to deal with than others. You ordered a car with clear windows and be able to enjoy every part of it, including esthetics. It’s a defective part. I would fight this, if you have time and if it really bothers you. I tinted my windows. Good luck.
I don’t like mine but it’s not enough to bother me either. I didn’t realize it was really a thing till this thread.
You’re right in that some dealers are better than others, but ultimately it’s decided by what Hyundai will reimburse them for.
There are certain things that are clearly defective like check engine lights or flaking paint, then there’s others that are subjective that give the manufacturer room to wiggle out of like “too loud” or “kinda hazy”. If the repair is expensive then it probably won’t happen. If it’s cheap like just cleaning with windex, then you might have a shot. Safety issues are easier than cosmetic issues to force them to fix but this would be a stretch to call it a safety issue.
 

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from what i understand someone tinted it further than factory tint and the issue was still there. a defect is a defect, i'll take nothing less than an answer that they'll resolve the issue as all manufacturers are liable to defects. there are legal options, and for a 53k car, i'll surely take those measures. i could just as well bring it in 4 times for them to tell me the same thing and then contact the states AG.
 

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I don’t like mine but it’s not enough to bother me either. I didn’t realize it was really a thing till this thread.
You’re right in that some dealers are better than others, but ultimately it’s decided by what Hyundai will reimburse them for.
There are certain things that are clearly defective like check engine lights or flaking paint, then there’s others that are subjective that give the manufacturer room to wiggle out of like “too loud” or “kinda hazy”. If the repair is expensive then it probably won’t happen. If it’s cheap like just cleaning with windex, then you might have a shot. Safety issues are easier than cosmetic issues to force them to fix but this would be a stretch to call it a safety issue.
I agree but you paid for a clear window and you should get what you paid for. Anyway, there’s other threads about the same issue. Some got it fixed, some got stood up. If it doesn’t bother you is great. Mine were so clear I had to tint the whole car. I have beige 2 interior and I felt like people were looking to to my soul:)).
 

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from what i understand someone tinted it further than factory tint and the issue was still there. a defect is a defect, i'll take nothing less than an answer that they'll resolve the issue as all manufacturers are liable to defects. there are legal options, and for a 53k car, i'll surely take those measures. i could just as well bring it in 4 times for them to tell me the same thing and then contact the states AG.
Going up against a global corporation’s legal resources using government bureaucracy is no easy task. It sometimes takes years for even safety violations.
It’s all about how much hassle is it worth vs the benefits.
 

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After a 3 week wait I finally got ahold of my service mgr. who had photographed and filmed my rear windows. He discussed it with his personal representative at Hyundai who informed him that that was a characteristic of the new acoustic glass. Scores a 9.5 on my BS meter.
 

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After a 3 week wait I finally got ahold of my service mgr. who had photographed and filmed my rear windows. He discussed it with his personal representative at Hyundai who informed him that that was a characteristic of the new acoustic glass. Scores a 9.5 on my BS meter.
Lol. They will say anything to get away with it. Can’t believe he told you that with a straight face. Some guys had it fixed. Keep fighting
 

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After a 3 week wait I finally got ahold of my service mgr. who had photographed and filmed my rear windows. He discussed it with his personal representative at Hyundai who informed him that that was a characteristic of the new acoustic glass. Scores a 9.5 on my BS meter.
Yeah, total BS.
If this was a characteristic of the new glass, then why are there some that don't have any haze?
I guess those of us with hazy windows should be happy ours aren't clear because those are defective ones. ;)
 
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