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I went to service the other day. They reported to their director for the case and they carefully cleaned my windows and took pictures. They said they will report to Hyundai USA for investigation. That’s all I got. It seems they have no idea how to deal with it.
Thanks for the update. At least your dealer acknowledged the problem. Mine didn't. I had to press them in order to get them to order new windows.
 

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I have the 2nd row hazy windows which when i was originally at the dealer before buying i figured they were just dirty and i'd clean them at home. that was not the case and i then i found out this is more common so i brought it to the dealership to which i was told that the windows are not covered under warranty. i said clearly these are defective and present a safety hazard if it's ever sunny and it hits the window i need to look out of and i'm having trouble looking out the window.

they saw the issue and took photos, but came back and still told me that they're not covered under warranty and since they've never had this issue it won't be covered, i'm livid at this moment and not sure what to do. i opened a case with hyundai customer care but i'm curious what are others doing to resolve this?
 

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I have the 2nd row hazy windows which when i was originally at the dealer before buying i figured they were just dirty and i'd clean them at home. that was not the case and i then i found out this is more common so i brought it to the dealership to which i was told that the windows are not covered under warranty. i said clearly these are defective and present a safety hazard if it's ever sunny and it hits the window i need to look out of and i'm having trouble looking out the window.

they saw the issue and took photos, but came back and still told me that they're not covered under warranty and since they've never had this issue it won't be covered, i'm livid at this moment and not sure what to do. i opened a case with hyundai customer care but i'm curious what are others doing to resolve this?
I filed with NHTSA as recommended by others as I assume the more who complain about it the quicker something will be done. - Report a Safety Problem | NHTSA
 

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I have the 2nd row hazy windows which when i was originally at the dealer before buying i figured they were just dirty and i'd clean them at home. that was not the case and i then i found out this is more common so i brought it to the dealership to which i was told that the windows are not covered under warranty. i said clearly these are defective and present a safety hazard if it's ever sunny and it hits the window i need to look out of and i'm having trouble looking out the window.

they saw the issue and took photos, but came back and still told me that they're not covered under warranty and since they've never had this issue it won't be covered, i'm livid at this moment and not sure what to do. i opened a case with hyundai customer care but i'm curious what are others doing to resolve this?
Not being covered under warranty is concerning. My dealer ordered new windows for me which I assumed were covered. I'm calling them first thing in the morning to confirm.
Thanks for the heads up.
 

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Not being covered under warranty is concerning. My dealer ordered new windows for me which I assumed were covered. I'm calling them first thing in the morning to confirm.
Thanks for the heads up.
Warranty should not have anything to do with this. It’s a defective part that can cause accidents. It’s not safe to drive. Should be a recall. why would they talk about warranty? Defective parts from factory should be automatically replaced/fixed.
 

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Warranty should not have anything to do with this. It’s a defective part that can cause accidents. It’s not safe to drive. Should be a recall. why would they talk about warranty? Defective parts from factory should be automatically replaced/fixed.
Fair point. I'll hold off on calling and just wait to see how it's handled once they are in.
Before allowing them to install the new windows I'll verify that they are in fact acoustic laminated and free of haze. If they don't tick both boxes, there is no reason for them to be installed.
 

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The front windows are acoustic. Why does only the rear windows get haze?
We think but can't prove it's the combination of acoustic lamination and factory tint that is causing the issue.
The 2023 SEL w/Premium, Limited, and Caligraphy all have acoustic laminated front, 1st row, and 2nd row glass. The difference being the 2nd row also has factory tint.
The 3rd row and rear window have factory tint but no acoustic lamination and they are not hazy.
 

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Fair point. I'll hold off on calling and just wait to see how it's handled once they are in.
Before allowing them to install the new windows I'll verify that they are in fact acoustic laminated and free of haze. If they don't tick both boxes, there is no reason for them to be installed.
I would call them and make sure you're not being charged for the work or material before anything. I'd even go as far as going in and getting something in writing.
 
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