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Hi Cindy,

I have noticed that, and it was mostly at night as it appears to be nighttime in your pictures. My last car a 2015 ford explorer was much clearer. I did wipe down my camera lens with a soft cloth and it did not help. They might all be like this since we both appear to have the same amount of fuzziness.
 

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Discussion Starter · #3 ·
wiping it down does no good, I have the service mgr digging into it....it is awful at night!
 

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You might try replacing the back-up lamps with LEDs. There is a YouTube video out there about how it is done. More light should help the camera a lot.
 

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As a test for tailLeRoy"s suggestion (which I agree with) you could go somewhere at night where there is more ambient light and see if the back camera is able to more clearly focus. If it does then you have a viable solution.
 

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Judging from blurry text on backup camera screen - the photos you took are blurry by itself and are not representative or real fuzziness. That's my remark for future readers to not get a wrong idea looking at photos.
That been said I know what you mean about night backup camera - it's due to low light and sensor is way too small to capture image in sharp crisp resolution - hence that fuzzy image. It improves as more light becomes available.
 

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Discussion Starter · #9 ·
Judging from blurry text on backup camera screen - the photos you took are blurry by itself and are not representative or real fuzziness. That's my remark for future readers to not get a wrong idea looking at photos.
That been said I know what you mean about night backup camera - it's due to low light and sensor is way too small to capture image in sharp crisp resolution - hence that fuzzy image. It improves as more light becomes available.
sorry but the photos are not blurry, night backup looks exactly like that, my Outback had a great camera...day and night.
 

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sorry but the photos are not blurry, night backup looks exactly like that, my Outback had a great camera...day and night.
Are you saying blurry text itself on your picture that reads: "Check surroundings for your safety" - is exactly like that on display?!! Then it's your display that is faulty.
Please don't tell me you don't see blurry text on your picture I posted below??!!

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Cindy
Have you tried adjusting the contrast?
Look at quick reference guide page 2-6&7
Seems if it was the display everything would be
hazy or blurred. Or is it like what DAN said and everything on display is blurred.
Does other functions look good on the display?
Looks like blurry text in your picture is camera you used just didn't focus right
 

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sorry but the photos are not blurry, night backup looks exactly like that, my Outback had a great camera...day and night.
The image is ridiculous. Comparing to my 2017 Explorer, the backup camera of the Palisade at night has the quality of a 1930s camera.
 

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Are you saying blurry text itself on your picture that reads: "Check surroundings for your safety" - is exactly like that on display?!! Then it's your display that is faulty.
Please don't tell me you don't see blurry text on your picture I posted below??!!

View attachment 301
Agree with Cindy. Had our Palisade 2021 3 weeks and backup camera foggy, blurry especially upper 3rd.
 

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Agree with Cindy. Had our Palisade 2021 3 weeks and backup camera foggy, blurry especially upper 3rd.
Are you running on stock licence plate and backup lights?

At first my backup camera wasn't as sharp as I would like, however after changing the Licence plate lights to LEDs, it's much sharper. I've also read that some folks have changed their back up lights to LEDs and that also helped with the image sharpness.
 

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Oh I have the answer...Hyundai said they sent out a TSB on this issue (not to consumers of course), which they say is caused by a chemical agent used when cleaning the car. It creates bubbles in the UV coating of the lens, creating that blur effect in low light (when you need the back up camera the most). I have been fighting with them since August of 2021 on this...the same issue does NOT appear to the 2022 model so they clearly found that the issue was big enough to fix. We received the car in this condition but did not notice for months because our back up area is well lit so no fogging issues cropped up...then we found out the issue when we moved and had a low light are in our area, took it in, and then started the fight. Because they sent a TSB they will not cover under warranty, even though no one disclosed the delicacy of the coating when we purchased

The case manager said she has spoken to the dealership and based on that conversation they say you should "only use water to clean the lens." The ridiculousness of that statement is obvious, but Hyundai still refuses to cover under warranty. They are creating Hyundai enemies for a part that would likely be $60 for them to replace properly... beyond idiocy

For reference, we have a 2021 Palisade
 
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